Effective Date: 28 May 2026
This Privacy Policy explains how The Eye Surgery Hastings (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you use our website or contact our clinic.
This policy is intended to comply with the New Zealand Privacy Act 2020.
1. Who We Are
The Eye Surgery Hastings is a specialist ophthalmology clinic based in Hastings, New Zealand, providing eye care services including consultations, diagnostics, surgery, and patient support services.
Contact details:
Address: 309 Karamu Road South, Hastings 4122, New Zealand
Phone: 06 650 5798
Website: www.theeyesurgeryhastings.co.nz
2. Information We Collect
We may collect personal information that you voluntarily provide through our website, including:
Full name
Email address
Phone number
Appointment details
Medical or health-related information you provide through enquiry or appointment forms
Prescription refill requests
Messages and communications submitted via contact forms
This information may be collected when you:
Request an appointment
Submit a contact form
Request a prescription refill
Request an appointment change
Communicate with our clinic online
3. Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
IP address
Browser type
Device information
Pages visited
Date and time of access
Website usage statistics
This information helps us improve website performance, security, and user experience.
4. Cookies and Analytics
Our website may use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyse website traffic
Monitor website performance
You can disable cookies through your browser settings, although some website features may not function correctly.
We may use third-party analytics services such as Google Analytics to better understand website usage.
5. How We Use Your Information
We may use your information to:
Respond to enquiries
Schedule and manage appointments
Provide medical and administrative services
Process prescription refill requests
Communicate with you regarding your care
Improve our website and services
Meet legal and regulatory obligations
We only collect information that is reasonably necessary for our services and operations.
6. Health Information
Some information you provide may be considered sensitive health information under New Zealand law.
We take reasonable steps to protect health information and only use or disclose it:
For providing healthcare services
With your consent
As required or authorised by law
For administrative and clinical purposes related to your care
7. Sharing Your Information
We do not sell your personal information.
We may share information with:
Medical professionals involved in your care
Healthcare service providers
Regulatory authorities where legally required
Insurers or ACC where relevant and authorised
All third parties are expected to handle your information securely and in accordance with applicable privacy laws.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
Loss
Misuse
Unauthorised access
Disclosure
Alteration
However, no method of internet transmission or electronic storage is completely secure.
9. Data Retention
We retain personal information only for as long as necessary to:
Provide healthcare services
Fulfil legal obligations
Resolve disputes
Maintain appropriate medical and business records
10. Your Rights
Under the New Zealand Privacy Act 2020, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Withdraw consent where applicable
Requests can be made by contacting us using the details below.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
The Eye Surgery Hastings Contact Page
Phone: 06 650 5798
Address: 309 Karamu Road South, Hastings 4122, New Zealand